Shipping & Delivery
Your order can be cancelled or amended within the first 48 hours of purchase. Orders cannot be cancelled or changed if they have already been shipped and so in this case please follow the returns policy below. Refunds will not ordinarily be issued for non-delivery for items showing as delivered to the address provided.
We are able to offer a full refund on any faulty products returned to us within 30 days of purchase. The cost of returning your item to our address is at your own expense. If you wish to return an item for other reasons the return must be returned within 14 days of delivery. All returns must be requested through email. Please contact us on live chat or contact us page.
To be eligible for a return your item must be:
- Unused and in the same condition that you received it. It must also be in the original packaging.
- Received by us within 14 days of item delivery. If the items are not received within 14 days unfortunately we cannot offer a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
How much do I pay for shipping?
If your items are worth more than 40 dollars, not a cent! We send out all orders via standard shipping .Our delivery partner quotes us 5-10 business days for this delivery service after your order has been picked and packed.
How do I track my order?
Yay, time to celebrate – it’s on its way! After we pass your order to our delivery partner, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will help you follow the live tracking updates!Can I change my shipping address?
Oops, not the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
Yes of course, we do ship internationally.