FAQs

How long does it take for an order to arrive?

Most of our items are shipped directly from our local suppliers and around the world to offer you the best quality and optimum price. Many items will arrive within 7-12 working days . We will keep you posted about the updates via email from time to time.

I just placed an order, when will it ship?

Please allow 48-72 hours for your order to ship out. You will be notified of the same with expected date of arrival and number of pacakages via email.

 

 

 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships,which is typically 24-36 hours. If the order is cancelled after it is shipped 40% of order value will be deducted from the refund amount.

I have entered an incorrect address what do I do now?

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission. 

My order is damaged, can it be returned? 

We offer a 100 % money-back guarantee if the product is defective or damaged. Please send it back to us within 30 days for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels. 

I have a question that wasn't answered, can you please help?

Absolutely! we will be happy to assist you in any way we can. Please mention your order number and send us an email at: support@seazide.com