I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our Seazide team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is support @seazide.com . This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
You can also contact us via SMS on +1 585-283-0481
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Seazide stories, as it warms our hearts to see our products being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at email@example.com
Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list and jump on board.
Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).
Please note : Email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.
For quick queries:
Please reach us through the chat window available in the shop page. Seazide team will be available online from 06.00 AM - 01.00 PM EST.