Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached swing tag, bow branded dust bags, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return my goodies?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision!
Can I return my order for a refund?
Sadly, we know that sometimes it is just not quite the right fit . You can certainly return to us for a full refund, provided it is returned within 30 days.
*Please note: all goodies must be returned in as new condition, with the swing tag and original bag to be eligible for a return.
Do I have to pay for returns?
We’ve got you covered here too. All returns (for both refunds and exchanges) within USA will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team a email@example.com and they will be able to help you along the way.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Paypal) directly.